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The protection of your personal information is important to us. We respect your privacy and want you to understand what we do with the information we hold about you. This privacy notice explains how we collect, use, share and protect your personal information.
If we update this notice, we will post any changes on our website so that you’ll always know how your personal information is being used or shared.
In this document “we” and “myenergi” refer to myenergi BV.
myenergi is the “data controller” for your personal data. This means we have legal responsibility for how we collect and handle your data.
You can contact us in writing at
Personal information (or data) is any information relating to you and that alone or together with other pieces of information gives the person that collects and processes such information the opportunity to identify you as a person. It can be your name, some form of identification number, your location data, or information related to your physical, physiological, genetic, mental, economic, cultural or social life.
Processing of the information means any action with your personal data, for example, collection, recording, organisation, structuring, storage, use or disclosure by any means
We may collect the following types of personal information from you when you purchase or use myenergi services or products:
You are not required to provide any of the personal information described above to us, however, if you do not do so, you may not be able to use our products and services or the functionality of our products may be reduced.
It’s important that you understand what we do with the data that we hold about you.
|Purpose||Personal information used|
|Provide our services to you and maintain your account||All the personal information we collect (*)|
|Take payment for our products and services||Transaction and payment information|
|Deliver products to you||Delivery information|
|Answer your queries or complaints||All the personal information we collect (*)|
|Maintain and improve our products and services||All the personal information we collect (*)|
|Data analytics and statistical research to help us better understand how our products are used and make suggestions and recommendations to you about the use of our products||
|Staff training||All the personal information we collect (*)|
|Develop new products and services||All the personal information we collect (*)|
|Determine products and services that may be of interest to you||All personal information we collect (*)|
|Direct marketing||Contact details, products and services that we have determined may be of interest to you|
|Validating referral scheme applications||Contact details|
|Investigating misuse of your account, fraud and debt collection||All the personal information we collect|
(*) Does not include your payment information
We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site, apps and products and developing new products and services.
We will collect personal information from a number of sources. These include the following:
We take technical and organizational measures to ensure the personal information is processed in a manner that ensures appropriate security of information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. For example, we make sure that access to our systems containing personal information is only allowed to our employees if they have a genuine business reason for accessing that data.
Where we share personal information outside myenergi, for instance as part of a research project, then the data is anonymised before it is shared with the project partners.
We share personal information with the following parties:
We do not disclose personal information to anyone else except as detailed above. We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.
Under no circumstances will we disclose data to third parties not specified here for advertising purposes.
The personal information we collect may be transferred to and stored in countries outside of the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy notice and applicable European data protection laws and is respected and kept secure.
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a reasonable period to maintain our records and legal obligations to you.
In accordance with the marketing preferences you set when creating your account or that you set with us a later date, we may contact you by email, push notification via the myenergi app, text, mail or phone with information about products and services we believe you may be interested in.
If you tell us not to email, send push notifications, mail or phone you with direct market we won’t contact you in that way. You can let us know at any time that you do not wish to receive marketing messages by sending an email to us at [email protected]. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails we send to you.
We work with our advertising agencies to show you advertising about our products and services on websites or apps that you visit, at a time and in manner that we feel is relevant to you. To do this, our advertising agencies use anonymised information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you. The techniques our advertising agencies use (to determine what advertising to show you), recognise the device you are using but are not aimed at you as a named individual. Typically, cookies and similar technologies are used to target this type of advertising, read more in ‘Cookies’ Section.
The myenergi app will send service notifications by email, or directly to your device through the app, when we have something important or interesting to make you aware of or you have asked to be notified about certain events relating to your myenergi products.
You have the following rights in relation to your personal information:
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out at the top of this notice.
If you’re unhappy with any aspect of how we handle your personal data you also have the right to contact:
2594 AV DEN HAAG
We are here to help and encourage you to contact us to resolve your complaint first.